Bad Service
My phone just went to Sony Ericsson Haven.
Ok it's just been sent to do some software repair cos apparently there's some software problem with the phone. According to the receipt, it's undergoing software upgrading. And hopefully it's really upgrading it, cos I found some tiny problems in the phone.
Oh the title is because the service staff that served me when I went to the Sony Ericsson Support Center at __________ was probably having a bad day, because her attitude was bad. Real bad.
Which is not to her advantage of course, since the customer should be frustrated enough over the phone.
Bad mood = complain.
But I don't complain. I feedback :D
Which are really really different things.
Anyway I was thinking of typing a FEEDBACK form to Sony Ericsson to FEEDBACK about her working attitude, but I could not find the link in their gazillion websites to FEEDBACK to. So I gave up on it.
But if I wanted to write it, it would probably go like this:
Dear Sony Ericsson (or the position who is suppose to handle such stuff),
I visited your service center at ____________ on 16 September 2007 as my phone, a Sony Ericsson _____, had some problems and I was hoping to get it fixed. However, I was displeased with the service I was given at the shop.
The staff that served me, ___________, was rude and looked uninterested in serving me. She gave me curt, monotonous replies to my questions. She did explain to me that my phone was experiencing software problems but when asked if such problems were common, she simply gave a rude 'Ya.', and looked away. The other questions that I asked her were either ignored or given similar rude answers. I gave up on asking her questions about my phone, which, by professional standards, should be answered to the best of the staff's ability, and just waited for her to be done.
I am sure you would agree that such standard of service is unacceptable and I am disappointed with it as I have heard from word-of-mouth that Sony Ericsson service centers provide excellent service. It apparently was not the case during my visit. I am looking forward to a better service in my future visits to your service centers. I also look forward to your favourable reply, and expect appropriate actions to be taken to prevent similar incidents from happening in the future.
Yours faithfully,
Travis Lim
Hahahahahahaha secondary school memories.
